Thursday, January 17, 2013

We weren’t able to connect to the Store

We weren’t able to connect to the Store - Error windows8

Here is what the error message looks like in Windows 8:

Method 1 – Check Date & Time
The first thing you need to do is make sure the date and time on your Windows 8 PC is set correctly. You will not be able to connect to the store if your system time is not accurate. You can fix the time by opening the Charms bar (Windows Key + C) and then typing in Date and Time.
Now you can click Change date and time to set the system to the correct time. Also, make sure you’re set to the correct Time Zone also.
Or you can click on Internet Time, click on Change settings and then click on Update now. This will automatically sync your computer with
Now try to open the Windows Store app and see if you are able to connect.
Method 2 – Proxy Server
the other thing you want to check is if the system is going through some proxy server. If it is, you can try to disable the proxy server and see if that lets you connect to the store. You can do this by clicking on the gear icon at the top right, then clicking on Internet Options.
Let me go ahead and change the setting proxy in order to resolve this issue. Please stay online.
Then click on the Connections tab and click on the LAN Settings button.
Go ahead and uncheck the Use a proxy server for your LAN box.
Now try to connect to the Windows Store and see if it works. If not, keep reading.
Method 3 – Log Off/Use Local Account
The next thing you can try is logging off your account and then log back in, especially if you are using a Microsoft account. Also, go to and make sure you can login with your Microsoft credentials. If you are locked out for any reason like your password being hacked, etc, then you will have to restore access to your Microsoft account and then login again in Windows 8.
The other thing you can try is to switch from a Microsoft account to a local account and then try to open the Windows Store. You can do this by going to the Charms bar, clicking on Settings, then clicking on Change PC Settings and then clicking on Users.
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