Saturday, May 17, 2014

Office 2003 SP3, error message that the expected version of the product was not found on my system

What is the cause?

This issue normally occurs:

- if you have language pack(s) installed for WSS / MOSS AND
- The language pack(s) do not have correct Service pack applied to them

How to resolve this error

STEP 1: Install the correct Service Pack for the language pack; then install the CU
STEP 2: Install the CU; then install the Service Pack for WSS/MOSS; after that install Service Pack for the Language Pack.
For example:
In the case of April 2009 CU, install the CU to the farm [Assumption here is the SharePoint farm is already installed with SP1+Language Pack SP1+some cumulative updates] first.
Then install Service Pack 2 for WSS/MOSS; after that install Service Pack 2 for the Language Pack(s).

If the issue is still not fixed, it can be a very critical problem with your computer affecting your personal data and the Windows Operating System. You will have to chat with our Experts or you can check with your local technician to get the problems fixed with very high priority.

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