Windows 8 the file or folder may be Encrypted
Canned Statement: Let me go ahead and un-encrypt the file and folders on your computer. Encrypting files is a way to protect them from unwanted access; you will not be able to open an encrypted file without the certificate that was used to encrypt it. To see if the file or folder is encrypted, follow these steps:
1. Right-click the file and then click
2. Click the
General tab, and then click Advanced.
If the Encrypt contents to secure data check box is selected, you need the certificate that was used to encrypt the file to open it.
You should get the certificate from the person who created or encrypted the file or folder, or have that person un-encrypt it.
for more information visit www.microsoftlivesupport.com