Description:
After
you install the MS04-003 security update that is described in Microsoft
Knowledge Base article 832483, you may not be able to start your computer.
Instead, you may receive the following error message:
The Logon User
Interface DLL Msgina.dll failed to load. Contact your system administrator to
replace DLL or restore the original DLL.
This issue may occur
when your TEMP folder, as specified by the TEMP environment variable, is
encrypted.
The installer that the MS04-003 security update uses extracts its contents to a subfolder of the TEMP folder. If the TEMP folder is encrypted, the update files are not successfully copied to the Windows\System32 folder when you restart your computer. One of the files that the MS04-003 security update installs is required by the Microsoft Graphical Identification and Authentication DLL file (Msgina.dll). The Msgina.dll file is, in turn, required by the Winlogon service.
The installer that the MS04-003 security update uses extracts its contents to a subfolder of the TEMP folder. If the TEMP folder is encrypted, the update files are not successfully copied to the Windows\System32 folder when you restart your computer. One of the files that the MS04-003 security update installs is required by the Microsoft Graphical Identification and Authentication DLL file (Msgina.dll). The Msgina.dll file is, in turn, required by the Winlogon service.
Solution:
Restore your computer to a working state
To
restore your computer to a working state, follow these steps:
1. When you receive the error message that is
described in the "Symptoms" section, click Restart.
2. Press F8 repeatedly as your computer begins to
restart. This triggers the Windows Advanced Options menu.
3. Use the arrows on your keyboard to select Last Known
Good Configuration, and then press
ENTER.
Manually install the MS04-003 security update
To
obtain and install the security update, follow these steps:
1. Download the MS04-003 security update, and
then save it on your computer. For additional information about how to download
this update, click the following article number to view the article in the
Microsoft Knowledge Base:
2. Install the MS04-003 security update by
running the installation package with the /T: command-line switch.
This switch permits you to specify an unencrypted location for the installer to
extract the package contents to. For example, to install the English-language
version of the MS04-003 security update for Intel-x86-based computers, and to
extract the files to the C:\alternate_temp folder, type the following at the
command prompt:
file_path\ENU_Q832483_MDAC_x86.EXE
/T:C:\alternate_temp
If the issue is still not fixed, it can be a very critical
problem with your computer affecting your personal data and the Windows
Operating System. You will have to chat with our Experts or
you can check with your local technician to get the problems fixed with very
high priority.
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