Friday, May 16, 2014

Your PC ran into a problem Blue screen error

Description:

I understand that you are getting the error: “Your pc ran into a problem and needs to restart just collecting some information and we will restart for you” and the computer is stuck in a restart loop.
This type of errors are known as Blue Screen of Death (BSOD) errors and they usually occur with a Blue Screen on the computer. This happens when a serious problem causes Windows 8 to shut down or restart unexpectedly. There are multiple reasons why this type of errors occurs on the computer. They usually happen when there are some driver issues in the computer. However, it might also be due to some other software/hardware reasons. 
If your computer is stuck in a reboot loop, then you may have to use your Windows 8 installation disc and boot the computer from the disc and then perform an Automatic Repair and check if that helps.

Solution:

Perform an Automatic Repair of Windows 8 using the installation media.

The Automatic Repair tool automates common diagnostic and repair tasks for startup issues like non-bootable scenarios. It starts if the computer fails over into Windows Recovery Environment because of a detected boot failure. If automatic failover to an on-disk instance of Windows RE is not available, users can also start Automatic Repair as a manual recovery tool from a Windows installation or recovery disc. Please follow these steps to start the Automatic Repair from the Windows 8 installation disc.

a)       Contact the computer manufacturer to know on how to change the boot order of the computer from its BIOS. You will have to change the boot device to CD/DVD drive and then boot from the Windows 8 installation disk.
b)       In the “Windows Setup” dialog box that appears, set the Time and currency format, Keyboard or input method and the language to install and then click “Next”.
c)       Click on “Repair your computer” from the lower left corner.
d)       From the “Choose an option screen”, click on “Troubleshoot”.
e)       Click “Advanced Options” in the “Troubleshoot” screen.
f)        In the “Advanced Options” screen, click “Automatic Repair”.
g)       Follow the on-screen instructions to complete the Automatic Repair.

If the automatic repair did not work, then try the next method to perform a System Restore using the Windows 8 bootable disk and check if that helps.


If the issue is still not fixed, it can be a very critical problem with your computer affecting your personal data and the Windows Operating System. You will have to chat with our Experts or you can check with your local technician to get the problems fixed with very high priority.


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